Opener problems we fix

The door will not open or close
The door goes back up before it closes
The remote or wall button stopped working
The opener hums, clicks, or grinds
The door stops partway
The safety sensors blink or will not line up

Openers

Garage Door Opener Repair and Installation

Your garage door opener is the motor that moves the door. When it fails, you can get stuck outside, or stuck inside.

North Texas Garage Doors and Gates repairs, programs, and installs garage door openers for homes and businesses across Dallas–Fort Worth. We service all major brands, offer free estimates, and provide 24/7 emergency service. Call (682) 459-1700.

Common Opener Problems and What Causes Them

Most opener problems show up in a few familiar ways. Here is what each one usually points to:

The door goes back up before it closes. The safety sensors near the floor are the usual cause. If they are blocked, dirty, bumped out of line, or hit by bright sun, the opener reverses on purpose. A door that rubs or binds in its tracks can do the same thing.
The motor hums, but the door doesn’t move. This often means a worn drive gear inside the opener, a broken spring that leaves the door too heavy, or a door that is locked.
The motor runs, but the door stays put. The door may be disconnected from the opener. This happens when the red manual release cord has been pulled, or when a chain or belt has broken.
The remote doesn’t work, but the wall button does. Try a new battery first. Many wall buttons also have a lock setting that turns off remotes. The remote may also need to be programmed again.
Nothing works at all. Check the outlet the opener plugs into and your breaker. If the opener has power but still won’t respond, the circuit board or wiring may have failed.
Grinding, rattling, or a door that stops partway. A loose chain, worn gears, travel settings that have drifted, or worn rollers can all cause this.

Repair or Replace? How We Check Your Opener

An opener problem isn’t always the opener. A broken spring, a worn roller, or a bent track can make the motor strain, stall, or reverse. So we check the whole door, not just the motor.

Check the door first. We disconnect the opener and test the door by hand to see if it moves freely and stays balanced.
Test the safety sensors. The two sensors near the floor must face each other in a straight line.
Look at the opener. We check the motor, the drive, the travel and force settings, the wiring, and the wall button.
Test the auto-reverse. We make sure the door stops and goes back up when something is in its way.

When a repair makes sense: one part has failed, such as a gear, a sensor, a remote, or a wall button, and the rest of the opener is in good shape.

When to think about a new opener: the opener keeps breaking, parts are hard to find, or it is very old. Openers made before 1993 often have no floor safety sensors at all. Today’s openers must have them, and they make the door much safer around children and pets. We’ll check your opener and give you a free estimate either way.

Choosing and Installing a New Opener

When you need a new opener, we help you choose one that fits your door and the way you use your garage:

Belt-drive openers are smooth and quiet. They often last longer, and many come with a longer manufacturer warranty. They are a good choice when a bedroom sits above or next to the garage.
Chain-drive openers are a simple, budget-friendly choice for a detached garage or where noise isn’t a concern.
Heavy doors, such as solid wood doors, need a stronger opener and sometimes a heavy-duty I-beam rail.
Battery backup keeps the opener working during a power outage, so you can still open and close the door without pulling the manual release. We install openers with battery backup.
Wall-mount (side-mount) openers sit on the wall beside the door instead of hanging from the ceiling. They free up the ceiling for storage or lights, and they suit garages with high ceilings or little room above the door. We install these too.
Phone control is available on many newer openers. Ask us which features fit your door.

We install the opener, set the travel and force, line up the safety sensors, and program your remotes. Then we test the door several times, including the auto-reverse. Warranty coverage depends on the opener and the manufacturer.

Tip: Find the red manual release cord on your opener. It lets you open the door by hand during a power outage. Only pull it with the door closed.

Other Repairs and Areas We Serve

A healthy door makes any opener last longer. If your opener struggles because the door is heavy or noisy, see garage door spring repair, or browse all of our garage door services, including cable, roller, and track repair.

We work on gates too. We repair automatic gate openers, so we can look after your garage and your driveway gate.

When you call, it helps to know: what the door does when you press the wall button, whether a light on the opener or the sensors is blinking, and the brand name on the opener if you can see it. If you know about how old the opener is, tell us that too.

We repair and install garage door openers in Grapevine, Colleyville, Keller, and Dallas, plus many other towns. See all of our service areas, or call (682) 459-1700.

Have Questions?

Garage Door Opener Questions

How do I line up my safety sensors?

First, wipe both lenses clean. Then check that the two sensors face each other at the same height. On many openers, each sensor has a small light that glows steady when they are lined up and blinks or goes dark when they are not. If you can’t get a steady light, call us.

How long do garage door openers last?

It depends on the opener, how heavy the door is, and how often it runs. Many openers last 10 to 15 years. A balanced door with good springs and rollers helps an opener last longer.

Can you program a new remote for my opener?

Yes. We program garage door opener remote controls.

What opener brands do you work on?

We service all major garage door opener brands.

How do I open my garage door during a power outage?

If your opener has battery backup, it should keep working during the outage. If it doesn’t, then with the door closed, pull the red manual release cord to disconnect the door from the opener. Then lift the door by hand. If the door feels very heavy, stop. A spring may be broken, and the door could fall. Call (682) 459-1700.